
ACP: The Amazon Connect Podcast
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.
On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.
If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.
We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at podcast@cloudinteract.io.
ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.
Episodes
27: Automation

26: Transformational Change

25: Screen Recording

24: AWS re:Invent 2024

23: Live in London from the Independent User Group for Amazon Connect

22: Emite

21: Mastering Amazon Connect Billing

20: Simon Leyland, CEO CloudInteract

19: Omningage and Rocket CCaaS

18: Learning & Development

17: Performance monitoring and experience management with Operata

16: re:Invent is Coming

15: Quality Monitoring

14: Nopaque

13: AI in Amazon Connect

12: The Independent User Group for Amazon Connect Inaugural Meetup

11: After Deployment with Corey Miller, AWS

10: Arie Hazekamp, Amazon Connect

9: Project Management

8: Workforce Management & Optimization

7: PCI Compliance

6: Enterprise Connect 2024

5: Planning your Amazon Connect deployment

4: Amazon Connect in financial services
